Your Project
Lifetime Installation Warranty
- Effective date
- January 1, 2026
- Last updated
- January 1, 2026
- Version
- 1.0
Both open your browser's print dialog. Choose "Save as PDF" to keep a copy.
Plain-language summary
- We cover our own installation workmanship for as long as you own the home.
- Flooring products are covered by the manufacturer, not by us.
- Conditions outside the installation, such as moisture, flooding, pets, or wear, are not covered.
- If a covered defect appears, we repair or reinstall the affected area.
This summary is here to be readable. The full text below is what applies.
Full text
Defects in the workmanship of the installation Fathom performed, for as long as the original purchaser owns the home where the floor was installed. Examples include seams, fastening, and installation-related movement that trace back to how the floor was installed.
Link to this sectionSubfloor movement, settling, or moisture originating in the structure, slab, plumbing, or exterior; product defects, which are handled through the manufacturer's warranty; normal wear, fading, scratching, denting, and indentation; damage from pets, casters, furniture without protection, or improper cleaning products or methods; flooding and water intrusion; and alterations, repairs, or removal performed by anyone other than Fathom.
Link to this sectionEmail Engage@fathomflooring.com or call (216) 245-2341 with your name, the installation address, the approximate date of installation, a description of the concern, and photographs where possible.
Please report promptly, leave the affected area as it is where practical, and avoid repairs by others before we review, since work by others can void coverage on that area.
Link to this sectionFor a covered defect, Fathom will repair or reinstall the affected area at our option and at no labor cost to you. Replacement material may differ in shade or run from the original installation, which is not a defect.
Link to this sectionThis warranty may be transferred one time to the next owner of the home. The original purchaser emails Engage@fathomflooring.com within 30 days of the sale with the address, the closing date, and the new owner's name and contact information. We confirm the transfer in writing.
Link to this sectionRepair or reinstallation of the affected area is the exclusive remedy under this warranty. To the fullest extent permitted by Ohio law, implied warranties, including merchantability and fitness for a particular purpose, are disclaimed or limited to the duration of this warranty, and Fathom is not liable for consequential or incidental damages.
Link to this sectionThis warranty covers installation workmanship only. It does not extend, replace, or modify any manufacturer product warranty. See the Manufacturer Warranties page.
Link to this section