Crew Partner Terms

Crew partners operate their own businesses and control how the work is performed within the written specification. Nothing in this relationship creates employment, partnership, or agency, and crew partners are responsible for their own taxes, workers' compensation where required, and business filings.

Before the first job, a crew partner provides a current certificate of general liability insurance, proof of workers' compensation coverage where required, valid vehicle insurance, and any registration or licensing required by the jurisdiction where the work occurs. Coverage must stay current for the duration of the relationship.

Work follows the written scope, the manufacturer's installation instructions, and Fathom's standards, including protecting the home, moving eligible furniture, cleaning up at the end of each working day, and completing the walk-through.

Callbacks caused by workmanship are corrected by the crew partner who performed the work, at no charge to the homeowner.

Payment terms: payment is processed within 14 days of the customer's payment being collected and settled. Payment follows completion and acceptance of the job and submission of the required documentation, including completion photographs.

Crew partners do not solicit or perform flooring work directly for a Fathom customer they were introduced to through Fathom, for 12 months after the last job for that customer.

Customer information, pricing, and Fathom business information are confidential and are used only to perform the assigned work.

Crew partners follow applicable safety requirements, use appropriate protective equipment, keep work areas safe for the household, and stop work and notify Fathom when an unsafe or unexpected condition is found, including suspected asbestos-containing material.

Either party may end the relationship at any time on written notice. Obligations for jobs in progress, warranty callbacks on completed work, confidentiality, and non-solicitation survive termination.