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Lifetime Installation Warranty
Limited workmanship coverage for installation defects, in writing, for as long as you own the home. Described in full in your agreement.
Installed in Northeast Ohio
Carpet Installation
Carpet still wins in bedrooms, stairs, and family rooms. It is quieter underfoot, warmer in an Ohio winter, and softer where kids actually sit.
We bring three options to your home along with the pad, so you feel the difference in person instead of guessing from a showroom sample. On whole-home projects, carpet and plank are measured and quoted together in one visit.
What's included
- A fixed-price quote given in your home, before we leave.
- Pad included when listed in the written estimate, not added later.
- Tack strip and seaming done by the crew that measured the job.
- Cleanup and haul-away when listed in the written estimate.
- Furniture Moved, Included.
- Backed by Done Means Done Guarantee™, including our Lifetime Installation Warranty.
OUR PROMISE
Done Means Done Guarantee™
Read the Lifetime Installation Warranty. Summary only. Your signed agreement and applicable manufacturer warranty contain the operative terms.
The Quote Is the Invoice
Given in your home before we leave. Fixed for the work and materials listed on the estimate. Added work needs your written approval first.
Same Crew, Same Standard
We plan for crew continuity from tear-out through the final walk-through, with cleanup at the end of every working day.
Furniture Moved, Included
Eligible beds, dressers, couches, chairs, and tables move out of the work area and back when the floor is finished.
Protection, in writing
Know what is covered before installation begins.
Manufacturer-backed product protection.
Eligible products include the manufacturer warranty supplied for the product you select. Coverage, duration, exclusions, and claim procedures vary by product and are governed by the written manufacturer warranty.
Our workmanship is covered.
Fathom provides limited workmanship coverage for installation defects as described in your written agreement. Coverage does not extend to product defects or damage caused by leaks, flooding, moisture below the floor, structural movement, misuse, improper care, or work performed by others.
Waterproof surface, not a waterproof room.
Applicable vinyl products resist ordinary topical spills when installed and maintained as directed. They do not waterproof the subfloor or cover floods, leaks, standing water, or moisture originating below the floor.
Summary only. Your signed agreement and applicable manufacturer warranty contain the operative terms. Read warranty and project terms
Carpet questions
Pad is included when it is listed on your written estimate, and it is listed as its own line item so you can see the grade you are getting.
Yes. Whole-home projects are measured and quoted together in a single visit, so you get one number rather than two separate quotes.
Bedrooms, family rooms, and stairs, where softness and sound matter more than a hard surface.
You pick a day, we come to your home with sample boards for luxury vinyl plank and carpet, you see the options in your own light next to your own furniture, we measure, and you get one fixed price before we leave. There is no showroom trip and no waiting for a quote to arrive later.